Elements and Performance Criteria
- Review programs, systems and processes
- Establish strategies to monitor and evaluate performance and sustainability of key systems and processes
- Undertake detailed analyses of supply chains, and operational, product and service delivery systems
- Identify performance measures, and assessment tools and techniques, and evaluate their effectiveness
- Analyse performance reports and variance from plans for key result areas of the organisation
- Identify and analyse changing trends and opportunities relevant to the organisation
- Seek advice from specialists, where appropriate, to identify technology and electronic commerce opportunities
- Develop options for continuous improvement
- Brief groups on performance improvement strategies and innovation as an essential element of competition
- Foster creative climate and organisational learning by promoting interaction within and between work groups
- Encourage, test and recognise new ideas and entrepreneurial behaviour where successful
- Accept failure of an idea during trialling and recognise, celebrate and embed success into systems
- Undertake risk management and cost-benefit analysis for each option or idea approved for trial
- Approve innovations through agreed organisational processes
- Implement innovative processes
- Promote continuous improvement and sustainability as essential to doing business
- Address the impact of change and consequences for people and implement transition plans
- Ensure objectives, timeframes, measures and communication plans are in place to manage implementation
- Implement contingency plans in the event of non-performance
- Follow up failure by prompt investigation and analysis of causes and manage emerging challenges and opportunities effectively
- Ensure that learnings from activities are captured and managed to inform future work
- Regularly evaluate continuous improvement systems and processes
- Communicate costs and benefits of innovations and improvements to relevant groups and individuals